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Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Joy Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Joy Casino as average.
The casino utilises its social media account creation feature to achieve this. Once you sign up with the casino, you will receive a welcome bonus and increase your chances of claiming other promotions for existing customers. Joycasino has a VIP program of 7 levels, which guarantees users additional perks like 10-15% cashback in Casino, 5-10% cashback in Live Casino and 5-10% cashback in Sportsbook. Moreover, the higher your level ルーレット, the lower wagering requirements you will have. Each bonus has its own wagering requirements, so make sure to check them before starting playing. This online casino has more than 30 certificates that control the gambling activities of such organizations.
The first two deposits are wagered 25x while the next three are subjected to a 20x wagering requirement. Activate your bonuses within 70 days to claim your winnings and start playing. Most of these offers involve wagering requirements of 30 times the sum amount of your bonus and deposit. The only exceptions to this rule are the 200 and 150 percent first deposit bonuses which have wagering of 25 times. New players at the casino stand a chance to benefit with bonuses for the first five deposits made.
If you’re feeling lucky and join one of these events, you could bag a slice of a hefty prize pool. Besides cash, you can win free spins without any wagering requirements in these tournaments. Full verification is required for all players who are looking to cash out. At Joy Casino, only users who have provided a complete set of documents can withdraw winnings. You can upload these documents in your personal account under the “Verification” section.
This step is understandable – it prevents the creation of duplicate accounts for fraudulent purposes. However, there have already been cases when the support service required data that was too risky to disclose. The player himself had to face the risk of confirming his identity and disclosing confidential information. Other complaints we found in the forums (which we mentioned in the section about payments) include dissatisfaction caused by the low payout rate.
The player reached an agreement with the casino outside of the complaint thread. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joy Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
