Secure Payment Methods for Fast Transactions
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Japan faced issues with a delayed deposit of 300,000 yen at Joy Casino, which had not been reflected in his account after a week, despite inquiries. He received immediate reflection for a smaller transfer of 1,000 yen. The Complaints Team facilitated communication with the casino and confirmed that the issue stemmed from complications with the payment provider. Ultimately, the player received the refund after more than ten days. The complaint was considered resolved following the player’s confirmation of the refund.
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Based on our estimates or gathered data, Joy Casino is a medium-sized online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback.
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